Welcome to Product and Processes Competency Courses!

This group focuses on the following areas of competencies:


  • Understanding the organizational functions within the insurance firm.
  • Understanding the roles within insurance firm, their duties and responsibilities.
  • Applying the processes involved to provide the insurance service..
  • Evaluating the classes of business and products that the insurance market provides.

This course is recommended for:


  • New recruits and trainees.
  • Staff with limited experience and no formal training in the subject matter.
  • Underwriting assistants, claims assistants and insurance brokers.
  • Non-technical staff who provide support services to the core operations.
  • Marketing staff who are involved in product design and promotion.
Enrollment Info:
  • identify the income and outflow items of the insurance pool.
  • describe the relationship between underwriting, capital optimization and solvency.
  • explain the objectives of the underwriting function
  • demonstrate how the price of insurance is determined.
  • outline the features of an underwriting policy, authorities and guidelines
  • apply underwriting activities and processes
  • identify moral and physical hazards in the main classes of general insurance.
  • demonstrate the ways an underwriter can reduce exposure to loss.
  • demonstrate the types of reinsurance and their application.
  • recognize risk accumulation and outline monitoring techniques.
  • construct reports on underwriting performance
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

AED 1,600

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • explain the goals of the claims function within the insurance firm.
  • comprehend the significance of correct claims processing, reserving and settlement in respect of financial stability of the insurer.
  • describe the roles of the claims personnel and other professionals and organizations providing additional claims services and support.
  • outline the features of a claims manual, authorities and guidelines.
  • describe the contents and purpose of a claims form.
  • list the documentary evidence needed relating to claims for general insurance.
  • explain the insured's duties under the policy conditions.
  • generate and maintain claims reserves.
  • apply the methods of providing indemnity.
  • apply common policy conditions that affect the final amount of a claim.
  • identify possible fraud and other criminal activity by claimants.
  • identify potential sources of recovery and implications for correct claims handling.
  • explain alternative dispute resolution mechanisms available to the insurance market.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

AED 1600

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • explain the scope of cover in each of the following classes
    • Fire
    • Accident
    • Pecuniary
    • Liability
    • Engineering
    • Motor fleets
    • Marine Cargo
  • describe the main policy conditions and exclusions in each class.
  • identify the main underwriting factors for each class.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • understand the scope of cover in each of the following classes
    • Endowment Life Insurance
    • With Profits Life insurance
    • Universal Life
    • Unit Linked Life insurance
    • Single Premium policies
    • Annuities
  • describe the typical policy terms and conditions of each.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • explain the scope of cover in each of the following classes
    • householder's combined
    • Travel
    • Personal Accident
    • Private Medical Expenses
    • Legal expenses
    • Extended Warranties
    • Pets
    • Fine art
    • Motor insurance.
  • describe the main policy conditions and exclusions in each class.
  • identify the main underwriting factors for each class.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • explain the scope of cover in each of the following products
    • Term Life assurance
    • Whole of life Assurance
    • Mortgage protection
    • Family income benefits
    • Credit Life
    • Critical Illness
    • Permanent health insurance (Income Protection)
    • Long Term Care Insurance
    • Personal Accident
  • describe the typical policy terms and conditions of each.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
  • describe the principles of marine insurance with particular reference to the Marine Insurance Act 1906.
  • explain the scope of coverage provided for the following interests: cargo, hull, protection and indemnity, yachts and pleasure craft.
  • outline the MAR policy form and the Institute clauses.
  • describe general average, salvage and abandonment, sue and labour, seaworthiness warranty and other important provisions.
  • describe the international market for marine insurance.
profile image

Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner

Founder, Managing Director

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.

Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions