Course categories:

This group focuses on the key technical competencies required for claims handlers and claims adjusters.

Welcome to Insurance Claims Competency Courses!

This group focuses on the following areas of competencies:

Claims staff should know the key information needed to notify claims for own area of business and initiate the claims handling process.
Claims staff should know the claimant’s rights to fair treatment and be able to advise on their duties when making claims.
They should understand the goals of, and apply organizational procedures and processes in relation to customer service, reserving and information management.
They should know the risks of claimant’s moral hazard and the risks of fraud.
Claims handlers should be able to identify when loss adjusters and other experts should be appointed and the service level standards to expect from them.
Claims adjusters should be able to apply policy, coverage, terms and conditions and how to adjust the amount to settle.
Claims staff should know the process and procedure for recovery of claim payments where possible.

This course is recommended for:

Claims