
Competencies are commonly defined as the knowledge and skills that individuals must have to perform effectively at work. Our series of INSURANCE COMPETENCY TRAINING COURSES are designed to develop such competencies in the participants according to their role and career progression.
Each of our short courses focuses on the achievement of a set of competencies in a particular field or function and giving the employer the flexibility to target specific competency gaps.
On completion of the training and achievement of the required benchmarks, we award a Certificate of Achievement to demonstrate the certificate holder's achievement of the competencies covered by the course.

- Key features
- Flexible learning formats to accommodate business needs.
- Courses delivered by experienced trainers and qualified professionals with extensive industry experience.
- Face-to-face or live virtual classes with extended learning through e-learning activities and resources.
- From 6 to 24 hours duration depending on subject matter.
- Audience levels: Novice(1), Technician (2), Specialist (3) and Key Functionary (4).
- Certificates of completion and digital badges awarded based on course performance.

To assist L & D managers to evaluate and identify competencies required for each job-holder to fulfill his or her role successfully, RISC has developed a competency framework for insurance firms. This documented framework can be adapted for the organization's specific requirements and a training plan can be tailored for each individual to achieve such competencies and plan the individual’s career progression.
Contact us to request a copy of our RISC Insurance Competency Framework.

Blended learning is an educational format that combines structired, tutor-led learning with a range of online activities and resources that participants complete during their private study time.
Each course provides the indicated hours of live structured learning using MS PowerPoint presentations includes prior learning, critical thinking and end of learning objective quizzes and case studies.
The classes may be conducted face-to-face or online via Microsoft Teams.
In addition to structured learning during the live classes, participants will have access to the following e-learning activities and resources on the RISC LMS for 30 days from the start date of the course.
- Pre-recorded video lessons
- Practice quizzes
- PowerPoint presentations used in class for online reading only.
- Interactive, tutor moderated Q and A forum
- Group dynamics and interactions
- Further learning resources including additional reading materials, links to relevant websites and third-party videos
- Scheduling Face to Face (F2F) or Live Virtual Classes (LVC) spread over a suitable period to maximize the absorption of the learning experience
- Extending the learning experience beyond the classroom giving learners a much longer interaction with their tutors through e-learning activities and resources.
- Encouraging students to take more responsibility for their own learning and empowering new skills development.
- If taken through our Live Virtual Classes, providing flexible, anytime, anywhere access to our courses and programs in a cost-effective manner.

The goal of this formative assessment is to monitor the trainees' learning and provide ongoing feedback, thus helping them to improve their understanding and achievement the learning objectives as the course progresses.
Moreover, the trainer also receives immediate feedback at the end of each learning objective. This helps him/her recognize where students are struggling and reinforce the learning immediately.
Data for the formative assessment is collected through four points to monitor each trainee's progress.
- Multiple Choice Quizzes during the sessions. These cover testing for prior learning, critical thinking and achievement of learning objectives. Each particpant submits their answers using their own devices logged into our audience response system during the live classes or through the interactive feature in our pre-recorded video lessons for self-paced learning. Answering attempts as well as correct scores are recorded.
- Attendance and Particpation. In addition to correct answering of the quizzes, we monitor answering attempts to record particpation and attendance.
- Completion of learning resources and activities on our LMS. The learner's completion of activities and use of resources is recorded in their gradebook on our LMS.
- Online Engagement and Particpation. If the sessions are held online, a report is extracted from Microsoft Teams at the end of each session that provides the interactions and engagement of each participant during the sessions.
Where the group is sponsored, the feedback on each trainee’s participation and achievement of the learning objectives is provided to the sponsor.

Certificate of Achievement
A Certificate of Achievement is awarded to participants’ who successfully achieve the required grades in teh formative assessment.RISC Insurance Competency Training Certificates are permitted by the Knowledge and Human Development Authority, and are recognized by any public or private entity in Dubai for all purposes.

RISC Digital Badges
RISC’s digital badges are a verifiable way to share your accomplishments with others. Digital badges can be shared via social media, email signatures, or digital business cards.How much time you need to dedicate

RISC's Insurance Competency Training can be as short as a 3 hour session focusing on a specific learning gap or up to 30 hours.
Online courses are scheduled in 3 hour sessions, usually on consecutive weekdays from 08.30 to 11.30 Gulf Standard Time. Face-to-face courses are scheduled in 6 hour consecutive days.
Course Categories
We have grouped our Insurance Competency Training courses according to the functional areas of knowledge and skills required for all roles within the insurance sector. Click the category titles below to see the summary of the learning outcomes and list of courses under each category.
Contact us for further information about any of these course and a quotation









