Competency in a job role is achieved with the right combination of technical knowledge and a range of soft skills from communicating with customers, working well with colleagues and leading teams to achieve corporate objectives.

Due to the intangibility of their products, companies in the financial services sectors especially depend on the ability of their workforce to deliver an excellent customer experience, to build relationships and to drive and lead the business forward and stay ahead of the competition. 

That is why, at RISC, we provide a range of high-quality workshops led by our general manager Soha El-Sheikh, a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute and Certified Maximal Leader.

Our workshops are specifically developed for personnel within the financial services and ancillary industries and are designed to enable, develop and activate the key differentiator of any organization – its human resources.

Enrollment Info:
profile image

Soha El Sheikh ,Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute. She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior. Before she occupies the position of Business Development & Client Relations Manager at RISC Institute, she worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
profile image

Soha El Sheikh ,Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute. She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior. Before she occupies the position of Business Development & Client Relations Manager at RISC Institute, she worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
profile image

Soha El Sheikh ,Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute. She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior. Before she occupies the position of Business Development & Client Relations Manager at RISC Institute, she worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:
profile image

Soha El Sheikh ,Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute. She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior. Before she occupies the position of Business Development & Client Relations Manager at RISC Institute, she worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Enrollment Info:

  • Understand what communication is
  • Identify ways that communication can happen.
  • Identify barriers to communication and how to overcome them.
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

profile image

Mrs. Soha El Sheikh, Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute.

She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior.

Check out her profile here.

Interact with the tutor

Guided Learning Hours through Virtual Live Classes

Weekly Schedule

End of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion forum

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

Enrollments are subject to our Terms and Conditions

Having effective administrative skills are essential in today’s work environment.  Being organized, punctual and effective in your communication skills, both written and verbal are crucial if we want to achieve your goals in any endeavor we pursue. 

The current business environment is filled with many sources of information, and we have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization.  

Good administrative skills reduce the risk of “things falling through the cracks.”  Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.  

Enrollment Info:

By the end of this workshop, participants will be learn techniques to

  1. be organized in their work.
  2. manage their time more effectively.
  3. prioritize their time so they can get it all done.
  4. complete special tasks.
  5. improve verbal communication skills.
  6. improve non-verbal communication skills.
  7. empower themselves.
  8. deal better with their peers and managers.
profile image

Soha El-Sheikh

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute.


She is also a Business Development and management professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior.


Soha worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training before joining RISC Institute as Business Development & Client Relations Manager in 2016 and later promoted to General Manager.

Check out her profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Boot Camp (Live virtual session)

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

CII registration

CII Digital learning materials (ebook)

CII Revision mate

In-house CII exam schedule

Remote Inviglation (optional)

prices

Special discounted price applicable only until 2nd July 2020

This price is inclusive of 5% VAT.

A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions

Cert CII Brochure

The Award in General Insurance is the first and compulsory unit out of three that make up the Certificate in Insurance or Certificate in Insurance and Financial Services of the CII. You can download the CII's qualification brochure for further details.

RISC Institute offers packages at extremely advantageous terms if you wish to pursue the Cert. CII qualification. Check details of our offer here

You will also get FREE ADD-ONS consisting of 12 hours of CPD training plus 1 year CII Ordinary membership and one year CII Ordinary membership.

In order to assist individuals, RISC offers installment plans for Cert CII Packages of up to four (4) payments by postdated cheques or monthly direct debit from credit/debit card.


Enrollment Info:
    • What is Customer Service and why it is critical
    • The differences between internal and external customers
    • The psychology of 4 main traits of people and why expectations differ and why people react differently
    • The importance of effective communication, active listening and verbal and non-verbal communication
    • Difference between complaint handling and Conflict Resolution
    • Customer service on the phone
profile image

Soha El Sheikh ,Bsc, Business Administration & Management, CMTF, CLDM

General Manager

Soha El-Sheikh is a Certified Master Trainer and Facilitator from HR Board and Carlton Advanced Management Institute. She’s also a Business Development professional with over nine years of professional experience in various fields. Holding a Bachelor degree in Business Administration & Management has exposed her to multiple studies in trade, economics, law, management, HR, production, accounting, banking, marketing, business administration & organizational behavior. Before she occupies the position of Business Development & Client Relations Manager at RISC Institute, she worked in different industries such as Oil & Gas, National projects, Hospitality, and Professional Training.

Check out his profile here.

Interact with the tutor

30 hours of Guided Learning Hours through Virtual Live Classes

Weekly Schedule

Over 150 end of topic practice quizzes

Case studies and assignments

Grade Book

Private Study

Interactive online lessons

Short videos explaining key concepts

Online viewing of powerpoint presentations

Practice exam with feedback

Links to further learning resources

Live class recordings

Mobile app

Group Dynamics

Discussion fora

Messaging

Group work

Profile sharing

Customer help line

Whatsapp group

prices

This price is inclusive of 5% VAT.

For further information, see our Cancellation and Refunds Policy.

Enrollments are subject to our Terms and Conditions