Most Certainly! We are an English speaking International Institute based in Dubai and offering our services online as well as face-to-face for groups in Dubai. You can particpate in our live classes online over Microsoft Teams.

For your information we also provide LOMA208 and LOMA 290 in Arabic

When You enrol into any one of our courses, you are entering into a legally binding agreementment with Us whereby We promise to provide you with the Educational Services as described in this Page and you agree to pay the Enrolment fee in full.

This agreement is subject to Our Enrolment Policy (RISC-QP02) which aims to provide customers with to ensure a successful outcome of the learning experience.

In summary,

• Service Level: We shall perform the training services using our best effort and in accordance with the level of quality, standards and practices as can be reasonably expected having regard to the information provided and Our standing in the industry or profession.
• You acknowledge that the training services can only be successful with Your full participation and You shall therefore make every reasonable and possible effort for the training to be successful including full attendance, participation, punctuality and communication with out customer services team.
• You must abide by the Terms of Use of our website.
• You are expected to conduct yourself as you would in a professional working environment.
• You are to respect the privacy of others and treat all others with respect.
• You are not to share any of your user access credentials to our systems and portals.
• You are not to share or distribute any of our intellectual property or that of third parties supplied on our portals, in hard copy or in any other form.
• RISC reserves the right to suspend your access to our services due to non-payment of any amounts due to us, abuse of our system, misconduct, infringement of our intellectual property rights or suspected criminal activity.
• Cancellation and refund is only possible in accordance with our Cancellation, Postponement and Refund Policy.
• Above all, you shall conduct your dealings with us with utmost honesty and integrity. We do not tolerate dishonesty and lack of integrity. This includes dishonesty in exams, making misappropriating or illegally sharing our learning resources and intellectual property, and defaulting on your dues.

Choose the bundle or single unit from the selection below and you will be taken to the course enrolment page. Click the "Enrol Now" button and the billing invoice appears. You will be able to select some options and see the exact cost for enrollment depending on the options that you choose. You will also need to complete your identity verification in your user profile.

Once you have completed your profile, please read the terms and conditions and check the box. You are now ready to pay through our payment gateway.

Yes, we offer installment payment for the course fee but not the exams and VAT. The number of installments depends on the duration of the course and will be shown to you when you click to enrol but before you commit.

Installments are available subject to a payment agreement which is registered on your credit card when you enroll. Please make sure that your card has the necessary balance on the due dates. We reserve the right to charge an administration fee for payments that are not honored as well as suspension of access to our classes and e-learning course.

This is an extra service which we provide which carries both risk and increased administration costs. Therefore, we trust that you will not find our installment charge of 8% on the balance after the first payment unreasonable.

Please note that enrolment is a contract between you and us. Irrespective of whether you complete the course or not you must pay all the installments that you agree to on enrolment. We offer these installments based on your honour and integrity which is the first rule of conduct for insurance professionals and we take this very seriously. If you default, not only will take whatever legal action is available to us, but we may also complain to the relevant professional body for breach of integrity and ethical conduct.

You can make the payment by credit card using our secure payment gateway which is our preferred method and the only way you can pay where installments are available.

Alternatively, you may make payment by bank transfer, wire transfer, cheque or cash (UAE only). This can be done by requesting customer service to send a proforma invoice to your email address. For clarity, a proforma invoice is like a quotation. It includes detail of the course, a breakdown of costs, the total amount payable and instructions where to send payment. This document does not commit either us or you to the enrolment until we have received payment. Once you have made payment, please inform us with the transaction reference and we will enrol you manually and you will receive confirmation.
You may also make payment in cash, by depositing the eact amount at any RakBank ATM (within UAE) using the account details on the pro-forma invoice. You may then send us a picture of the receipt.

Please note that no installments are available for payments without credit card and your enrollment will not start until the payment has been credited to our bank account.

No, we are very transparent in our charging and pricing. You can click the Enrol Now Button on this page and select your options to have a detailed price breakdown. (Enrolment only becomes effective when you have paid.) The only extra charge which you may have to pay is for a re-sit of the exam, if unfortunately, that would be the case.

Oh! We should mention that we may make an administration charge if any of your installments are not honoured on the due date. We think that is only fair.

Our prices are pitched to make our courses accessible to as wide an audience as possible whilst maintaining sustainability of our operations. Therefore, the price shown is final. However, we do offer the following structured discounts:

• Refer a friend: you can refer this course to friends or colleagues by using the “Referral Rewards” block on the top right of this page. If any of your friends enroll, we will provide you with AED50 cashback up to a maximum of AED500.
• We have the special pricing for bundles.
• A group discount of 5% is available if three to five participants are enrolled by a company or organization. The discount increases to 10% if the number of enrollees is greater than five. We require a stamped and dated purchase order from your company and the fees will be invoiced to the company and payment must be made in full before the course starts.
• If the number of enrollees from the same company is more than 10, then we recommend contacting our customer service or one of our training advisors to get a quote.
• And remember, if you pay the full fees upfront, you will save 8% installment charge.

And there we thought that our prices were final! But we are here to help you succeed so we are also willing to make a little sacrifice.

Once you enrol you will be provided an e-learning account to RISC Institute’s portal. It will be sent to you in a WELCOME PACK containing the access details and set of instructions to navigate the portal, systems to be used and accessing Virtual Classroom. We use Microsoft Teams to conduct the live classes. You may join using any device. MS Teams is available as a web application, desktop application or mobile app. A microphone is essential, and we would love to have you participate using your webcam.

Our e-learning platform is an integral part of this website accessible from any browser. You can also download the Moodle mobile app on Google Play store or Apple Store and follow the class on the move.

During the sessions, we use a web-based audience response system which you can access using any browser from any device, however we recommend using your mobile device for this. Please note that company firewalls and proxy servers may cause some problems with the Audience Response System. therefore prior to starting the course and may require special arrangements by your I.T. department. To test if you can access the system go to www.byopad.online from your preferred device. If it is accessible, you will be asked to enter an event code. You will be given this code and a password when you enroll.

Should you have any issues, learner support is available at any time during office hours and for the first sixty minutes of each session. Sessions are opened 15 minutes before scheduled start.

We are a bona fide training institute incorporated and based at the DMCC freezone in Dubai, United Arab Emirates. We are properly licensed as a training institution with the knowledge and Human Development Authority in Dubai. We have a reputation that we are proud of which we have built since we started in 2015 through our hard work by offering excellent customer service and excellent training quality. We aim to protect and build on that reputation.

Our customer service and learner support team is available from 08.30 to 5.30 (GST) Monday to Friday. You may contact them on +97143839083 or send an email to customerservice@riscinstitute.com. We also offer learner support during the first 30 minutes of each session even during weekends.

Furthermore, we have a team of Training Advisors who work during flexible hours and who are always willing to guide and support you to make the right choices, provide you with information and help you to enroll. If you wish to contact a training advisor, leave a message on the live chat applet on this page and one of them will get back to you as soon as possible.