- Teacher: Jefferson Keng
- Insurers are required to conduct their business in such manner as to ensure that customers are treated fairly, both before a contract is entered into and through to the point at which all obligations under a contract have been satisfied.
- This workshop proposes policies and procedures that may be built into a quality management system to comply with the requirements of this standard and meet regulatory objectives. Participants will be given case studies to evaluate the conduct of business in various real-life scenarios that take place daily in an insurance organization.
Mr. Silvan Said ACII, ARM, Chartered Insurance Practitioner
Founder, Managing Director
Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region.
Over his twelve years experience in the GCC, Silvan has developed a deep understanding of the training and development needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance industry in the UAE both in terms of attendance numbers and qualified students.
Check out his profile here.
Interact with the tutor
30 hours of Guided Learning Hours through Virtual Live Classes
Weekly Schedule
Over 150 end of topic practice quizzes
Case studies and assignments
Grade Book
Boot Camp (Live virtual session)
Private Study
Interactive online lessons
Short videos explaining key concepts
Online viewing of powerpoint presentations
Practice exam with feedback
Links to further learning resources
Live class recordings
Mobile app
Group Dynamics
Discussion fora
Messaging
Group work
Profile sharing
Customer help line
Whatsapp group
Special discounted price applicable only until 2nd July 2020
This price is inclusive of 5% VAT.
A non-refundable admission fee of AED 1,000 is payable upon registration to confirm your enrollment. This fee will be deducted from the total programme fee. For further information, see our Cancellation and Refunds Policy.
Enrollments are subject to our Terms and Conditions